Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The published CIL event interfaces are organized around the different classes of 
CTI objects that the CIL provides. The event interfaces described in this chapter 
are:

ISessionEvents. This interface publishes the events that relate to actions on 

the Session object.

ICallEvents. This interface publishes the events that relate to actions on Call 

objects.

IAgentEvents. This interface publishes the events that relate to actions on 

Agent objects. 

ISkillGroupEvents. This interface publishes the events that relate to actions 

on SkillGroup objects. 

IButtonEnablementEvents. This interface publishes the events that relate to 

changes in the enable-disable status of softphone buttons. 

ISilentMonitorEvents. This interface sends events to subscribers of the 
Silent Monitor interface.

IMonitoredAgentEventsInterface. This interface fires Agent events to a 
supervisor for his team members.

IMonitoredCallEventsInterface. This interface sends Call events to a 
supervisor for one of his agent team members.

IGenericEvents. This interface sends generic events to subscribers of the 
IGenericEvents interface.

The remainder of this chapter provides the detailed description of each event 
interface available from the CIL. 

The data type listed for each keyword is the standardized data type discussed in 
the section 

 in 

 

See 

 for the appropriate language specific types for these keywords.

The Session object fires events on the ISessionEvents interface. The following 
events are published to subscribers of the ISessionEvents interface.