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Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
 
Chapter 6      Event Interfaces and Events
ISkillGroupEvents Interface
Parameters
args
Arguments array containing the following fields.
.
The statistics event will also contain all the statistics fields listed in 
 in a nested arguments array named STATISTICS.
OnSkillInfoEvent
Provides information about a particular skill group. This event will be sent to any 
client that has enabled skill group statistics. 
C++
: void OnSkillInfoEvent(Arguments& args)
COM
: void OnSkillInfoEvent(IArguments * args)
VB:
skillgroup_OnSkillInfoEvent(ByVal args As 
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
PeripheralID
INT
The ICM PeripheralID of the ACD on which the 
agent resides.
SkillGroupNumber
INT
The number of the agent skill group as known to 
the peripheral. May contain the special value 
NULL_SKILL_GROUP when not available.
SkillGroupID
INT
The ICM SkillGroupID of the skill group. May 
contain the special value 
NULL_SKILL_GROUP when not available.
Keyword
Type
Description