Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Chapter 9 Agent Object

Methods

9-26

CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Syntax

C++:

bool IsSupervisor()

COM:

HRESULT IsSupervisor (VARIANT_BOOL * bIsSupervisor)

VB:

IsSupervisor () As Boolean

Java:

boolean IsSupervisorMode()

.NET:

bool IsSupervisor()

Parameters

bIsSupervisor

Output parameter (return parameter in VB) that returns true if the current
AgentMode connection is for a supervisor and false if it is for an agent.

Return Values

If the current session is for a supervisor, this method returns true. Otherwise the
method returns false.

Login

The Login method performs a login to the ACD (if supported). Generally, the
minimum parameters required to log into an ACD are AgentID and
AgentInstrument. Often, based on customer configuration, the minimum
requirements include an ACD password (AgentPassword). Some switches require
PositionID in place of (or in addition to) AgentInstrument. Optional arguments
include Extension or AgentWorkMode.

Syntax

C++:

virtual int Login(Arguments & args);

COM:

HRESULT Login ( /*[in]*/ IArguments * pVariantArgs, /*[out]*/

int * errorcode );

VB:

Java:

int Login(Arguments args)

.NET:

CilError Login(Arguments args)