Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

reserved_args

Not currently used, reserved for future use.

Java/.NET: args

Not currently used, reserved for future use.

errorcode

An output parameter (return parameter in VB) that contains an error code 
from 

 in 

Default CTI OS return values. See 

The MakeEmergencyCall request is very similar to the RequestSupervisorAssist 
request in the following two ways:

Both requests place a call from the requesting agent to a supervisor and are 
routed employing the same script. A typical script might attempt to route the 
call to the primary supervisor first (if logged in and in available state) and, 
failing that, to route the call to a skillgroup that all supervisors belong to.

Both call requests can be configured through ICM Agent Desk Settings to be 
performed via a single step conference or consult call. If the consult method 
is chosen, the agent can complete the established consult call as a transfer or 
conference.

However, these two requests have the following important differences:

Only Emergency calls are able to be recorded, if so configured in the ICM 
Agent Desk Settings.

The calls are reported separately in ICM reporting.

Having these two separate requests gives a site some flexibility in implementing 
supervisor help for its agents, instructing agents to use one for certain cases and 
the other for different situations. In general, use the MakeEmercenyCall method 
for higher priority calls than calls made with the RequestSupervisorAssist