Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

Private Sub tmrScreening_Timer()

‘After listening the conversation for 30 sec, drop monitoring session

‘Assemble arguments for stop  request

‘Agent to monitor

m_Args.AddItem "SMSessionKey", m_nSMSessionKey

‘Request silent monitor session to stop

m_SMManager.StopSilentMonitorRequest(m_Args, m_nSMSessionKey)

End Sub

Private Sub m_session_OnSilentMonitorStartRequestedEvent(By Val 

pIArguments As CTIOSCLIENTLib.IArguments)

     Dim strRequestInfo As String

    

     strRequestInfo =  pIArguments.DumpArgs

MsgBox “Request to Start Silent Monitor Received”,, strRequestInfo

End Sub

Private Sub m_session_OnSilentMonitorStopRequestedEvent(By Val 

pIArguments As CTIOSCLIENTLib.IArguments, bDoDefaultProcessing)

     Dim strRequestInfo As String

    

     strRequestInfo =  pIArguments.DumpArgs

MsgBox “Request to Stop Silent Monitor Received”,, strRequestInfo

End Sub

Shutting down the Silent monitor object requires that the monitoring client call 
the StopSilentMonitorMode method when it is done monitoring an agent, and that 
the monitored client call the StopSilentMonitorMode method during cleanup. 
Each client must then remove the silent monitor manager from the Session object 
by calling SetMonitorCurrentSilentMonitor with a NULL pointer. Finally each 
client must destroy the silent monitor object using Session’s 
DestroySilentMonitorManager method. 

Following is a code sample for initiating and ending a silent monitor session: