Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
SkillGroupNumber
(Optional)
(Optional)
INT
The number of the agent SkillGroup
the call is attributed to, as known to
the peripheral. May contain the
special value NULL_SKILL_
GROUP when not applicable or not
available.
the call is attributed to, as known to
the peripheral. May contain the
special value NULL_SKILL_
GROUP when not applicable or not
available.
SkillGroupID
(Optional)
(Optional)
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to.
May contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroup the call is attributed to.
May contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrap-up data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CallStatus (optional)
SHORT
The current status of the call.
ECC (optional)
ARGUMENTS Arguments array that contains all of
the Expanded Call Context variables
in use; for example:
in use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
Keyword
Type
Description