Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
6-44
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
OnCallEstablished
The OnCallEstablished event may be generated when the call is answered at the
agent’s teleset. Both parties (call connections) receive this event when the call is
answered. With this event, the call status of both parties becomes
LCS_CONNECT.
agent’s teleset. Both parties (call connections) receive this event when the call is
answered. With this event, the call status of both parties becomes
LCS_CONNECT.
Note
With certain switches, when a call is made outside of the ACD, this event may not
be received. See OnCallReachedNetwork for more detail.
be received. See OnCallReachedNetwork for more detail.
Syntax
C++:
void OnCallEstablished(Arguments& args)
COM:
void OnCallEstablished (IArguments * args)
VB:
session_OnCallEstablished (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
ServiceNumber
INT
The service that the call is attributed to,
as known to the peripheral. May
contain the special value NULL_
SERVICE when not applicable or not
available.
as known to the peripheral. May
contain the special value NULL_
SERVICE when not applicable or not
available.
ServiceID
INT
The ICM ServiceID of the service that
the call is attributed to. May contain the
special value NULL_SERVICE when
not applicable or not available.
the call is attributed to. May contain the
special value NULL_SERVICE when
not applicable or not available.