Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Parameters
args
Arguments array containing the following fields.
OnSetAgentStateConf
The OnSetAgentStateConf confirmation message is fired to the client to indicate
that the SetAgentState request was received by the CTI Server. This confirmation
message does not indicate that the agent has changed to the desired state; rather,
the programmer should expect one or more OnAgentStateChange events to
indicate the change of state.
that the SetAgentState request was received by the CTI Server. This confirmation
message does not indicate that the agent has changed to the desired state; rather,
the programmer should expect one or more OnAgentStateChange events to
indicate the change of state.
Keyword
Type
Description
PeripheralID
STRING
ID of the ICM Peripheral ACD
associated with the agent.
associated with the agent.
AgentID
STRING
The agent’s ID.
UniqueObject ID
STRING
The new unique object ID for the
agent object.
agent object.
ClientAgent
TemporaryID
TemporaryID
STRING
Temporary ID used before server
passes the new unique object ID.
passes the new unique object ID.
CIL ConnectionID
STRING
ID of the client’s connection on the
server.
server.
StatusSystem
ARGUMENTS
Arguments array containing the
following elements:
following elements:
•
StatusCTIServer
•
StatusCtiServerDriver
•
StatusCentralController
•
StatusPeripherals (Arguments
array with a peripheral id for
each key and a boolean true/false
value indicating if that
peripheral is online)
array with a peripheral id for
each key and a boolean true/false
value indicating if that
peripheral is online)