Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-18
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
EnableSkillGroupStatistics
The EnableSkillGroupStatistics method is sent by an agent to request that
real-time statistics be sent to that agent.
real-time statistics be sent to that agent.
Syntax
C++:
int EnableSkillGroupStatistics (Arguments& optional_args)
COM:
HRESULT EnableSkillGroupStatistics (/*[in]*/ IArguments *
optional_args, /* [out, retval]*/ int * errorcode)
VB:
EnableSkillGroupStatistics (optional_args As
CTIOSCLIENTLib.IArguments) As Long
Java:
int EnableSkillGroupStatistics(Arguments optional_args)
.NET:
CilError EnableSkillGroupStatistics(Arguments args)
Parameters
optional_args
An optional input parameter containing a pointer or a reference to an
Arguments array containing a member that is a nested Arguments array with
the keyword SkillGroupNumbers. Within this array, each member has a string
key of an integer starting with 1 and an integer value that is a skill group
number to be enabled. If the parameter is NULL or missing, statistics will be
enabled for all skill groups to which the agent belongs.
Arguments array containing a member that is a nested Arguments array with
the keyword SkillGroupNumbers. Within this array, each member has a string
key of an integer starting with 1 and an integer value that is a skill group
number to be enabled. If the parameter is NULL or missing, statistics will be
enabled for all skill groups to which the agent belongs.
.NET:args
Refer to the description for optional_args above.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Value
Default CTI OS return values. See