Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
xix
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
About This Guide
Purpose
This manual provides a brief overview of the Cisco CTI Object Server (CTI OS) product, introduces
programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage
for CTI OS methods and events.
programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage
for CTI OS methods and events.
Audience
This manual is for system integrators and programmers who want to use CTI OS to integrate CTI
applications with Cisco ICM software.
applications with Cisco ICM software.
Conventions
This manual uses the following conventions.
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Edit > Find from the ICM
Configure menu bar.
Configure menu bar.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the Cisco
ICM Software Database Schema
Handbook.
ICM Software Database Schema
Handbook.
An arrow ( > ) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.