Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

    return;

}

 

// Find out what triggered the wait

int iEventID = rWaitObj.GetTriggerEvent();

if (iEventID == eControlFailureConf|| iEventID == eCTIOSFailureEvent)

{

    // Handle error ...

    return;

}

Once the applications are set up to receive agent statistics, as described in the 
preceding section, you can access agent statistics in two ways:

By implementing the eOnNewAgentStatisticsEvent() (in Java) or the 
OnAgentStatistics() event (in C++, COM, or VB 6.0)

Note carefully that the name of the event through which to access 
agent statistics is different in Java than it is in other languages 
supported by CTI OS.

Through the Agent instance itself

The rest of this section describes these methods for accessing agent statistics.

To register to receive agent statistics, you must include the 
eOnNewAgentStatisticsEvent() in the message filter.

For example, in Java, the message filter to receive agent statistics is:

String filter = S_MESSAGEID + “=" + 

                  CtiOs_Enums.EventID.eNewAgentStatisticsEvent;

For more information on message filters, see page 4-37.