Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

‘Stop Silent Monitor ModeRequest

m_SMManager.StopSilentMonitorMode

‘Remove silent monitor manager object from session

errorcode = m_session_SetCurrentSilentMonitor(Nothing)

‘Destroy silent monitor manager object

errorcode = m_session.DestroySilentMonitorManager()

This section pertains only to developers creating custom applications using Silent 
Monitor. The out-of-the-box CTI OS Supervisor Desktop and CTI OS Agent 
Desktop install applications perform all required configuration automatically.

For supervisor desktops using silent monitor, you need to install the following 
files:

ccnsmt.dll - this file is the COM dll that transmits monitored audio via the 
sound card. It must be registered. (e.g. regsvr32 ccnsmt.dll)

libg723.dll - this file is a dependency of ccnsmt.dll. ccnsmt will fail to register 
without it

traceserver.dll - this is the tracing mechanism for ccnsmt.dll

For agent desktops using silent monitor you need to run the WinPcap install 
executable:

WinPcap_3_0_nogui.exe

The CTIOS silent monitor feature requires that you modify a WinPcap registry 
setting after installing (or reinstalling) WinPcap. In the Windows registry go to the 
following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NPF

Change the value of the Start setting under this key from 0x00000003 to 
0x00000002. Reboot the PC.