Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 4 Building Your Application
Building Supervisor Applications
AgentSelectGridHelper processes this event by storing a mapping of skill group
IDs to skill group names. After the map is updated, each field in the Skill Name
column is updated to reflect the new skill name.
IDs to skill group names. After the map is updated, each field in the Skill Name
column is updated to reflect the new skill name.
Populating an Agent Grid
If your application would like to display agent team information in a grid similar
to the one used by the CTIOS Toolkit Combo Desktop, the following table
illustrates which events supply information for each column. Please refer to
CtiOsDataGrid.AgentSelectGridHelper as an example of handling the
NewAgentTeamMember event.
to the one used by the CTIOS Toolkit Combo Desktop, the following table
illustrates which events supply information for each column. Please refer to
CtiOsDataGrid.AgentSelectGridHelper as an example of handling the
NewAgentTeamMember event.
Column
Event
Field
Name
NewAgentTeamMember
MonitoredAgentStateEvent
MonitoredAgentInfoEvent
Enum_CtiOs.CTIOS_AGENTFIRST
NAME
Enum_CtiOs.CTIOS_AGENTLAST
NAME
Login
Name
Name
MonitoredAgentStateEvent
MonitoredAgentInfoEvent
Enum_CtiOs.CTIOS_LOGINNAME
Agent ID NewAgentTeamMember
MonitoredAgentStateEvent
MonitoredAgentInfoEvent
Enum_CtiOs.CTIOS_AGENTID
Agent
State
State
NewAgentTeamMember
MonitoredAgentStateEvent
Enum_CtiOs.CTIOS_STATE
Time in
State
State
MonitoredAgentStateEvent See the section
Skill
Group
Group
MonitoredAgentStateEvent Enum_CtiOs.CTIOS_NUMSKILL
GROUPS
Skill
Name
Name
SkillInfoEvent
See the section
Available
for Call
for Call
NewAgentTeamMember
Enum_CtiOs.CTIOS_AGENT
AVAILABILITYSTATUS