Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
ChatCtl
The Chat Control provides a UI to formulate and send text messages to a
supervisor or (if allowed) other agents. The chat privileges are configurable at
CTI OS server (see the CTI OS System Manager's Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions).
supervisor or (if allowed) other agents. The chat privileges are configurable at
CTI OS server (see the CTI OS System Manager's Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions).
Figure 5-7
Chat Control
You can specify an AgentID in the field labeled Send to AgentID and then enter
a message in the Edit Outgoing Message box. Clicking the Send Button will send
the message. Incoming messages will be displayed in the Message Display.
Clicking on the Clear button allows an agent to clear the display.
a message in the Edit Outgoing Message box. Clicking the Send Button will send
the message. Incoming messages will be displayed in the Message Display.
Clicking on the Clear button allows an agent to clear the display.
The ChatCtl does not implement a button directly, but may be linked to a button
through Visual Basic, so that clicking the button will pop up the ChatCtl.
through Visual Basic, so that clicking the button will pop up the ChatCtl.
ConferenceCtl
The conference control is used to create a conference call. This can be done in
either single step or consultative mode.
either single step or consultative mode.