Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
UniqueObjectID
STRING
Unique reference generated for a call at
client.
client.
PeripheralID
INT
The ICM PeripheralID of the ACD where
the call activity occurred.
the call activity occurred.
PeripheralType
SHORT
The type of the peripheral.
ConnectionDevice
IDType
IDType
SHORT
Indicates the type of
ConnectionDeviceID value.
ConnectionDeviceID value.
Connection
DeviceID
DeviceID
INT
The device identifier of the connection
between the call and the device.
between the call and the device.
ConnectionCallID
INT
The Call ID value assigned to this call by
the peripheral or the ICM.
the peripheral or the ICM.
ServiceNumber
INT
The service that the call is attributed to, as
known to the peripheral. May contain the
special value NULL_SERVICE when not
applicable or not available.
known to the peripheral. May contain the
special value NULL_SERVICE when not
applicable or not available.
ServiceID
INT
The ICM ServiceID of the service that the
call is attributed to. May contain the
special value NULL_SERVICE when not
applicable or not available.
call is attributed to. May contain the
special value NULL_SERVICE when not
applicable or not available.
DivertingDevice
Type
Type
SHORT
Indicates the type of the device identifier
supplied in the DivertingDeviceID field.
supplied in the DivertingDeviceID field.
CalledDeviceType
SHORT
Indicates the type of the device identifier
supplied in the CalledDeviceID field.
supplied in the CalledDeviceID field.
LocalConnection
State
State
SHORT
The state of the local end of the
connection.
connection.
EventCause
SHORT
Indicates a reason or explanation for the
occurrence of the event.
occurrence of the event.