Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The OnCallFailed event may be generated when a call cannot be completed. With 
this event the connection status becomes LCS_FAIL. This would most likely 
happen as a result of a MakeCall or a MakeConsultCall request, but can occur at 
any other point in the call’s lifetime if the call fails on an ACD. In this case, you 
should perform any required cleanup prior to arrival of an EndCall event.

SkillGroupNumber 
(Optional)

INT

The number of the agent SkillGroup the 
call is attributed to, as known to the 
peripheral. May contain the special 
value NULL_SKILL_GROUP when 
not applicable or not available.

SkillGroupID (Optional)

INT

The ICM SkillGroupID of the agent 
SkillGroup the call is attributed to. May 
contain the special value 
NULL_SKILL_GROUP when not 
applicable or not available.

SkillGroupPriority 
(Optional)

SHORT

The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.

LineType

SHORT

Indicates the type of the teleset line.

EnablementMask

INT

Contains the bit-mask that specifies 

what buttons can be enabled or disabled 
when this call is the current call. See 

UniqueObjectID

STRING

An object ID that uniquely identifies 
the call object.

CallStatus

SHORT

The current status of the call.

ICMEnterpriseUniqueID 
(Optional)

STRING

Required only when the call is 
pre-routed.

TrunkNumber (optional)

INT

The number representing a trunk.

TrunkGroup Number 
(optional)

INT

The number representing a trunk group.