Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnQueryAgentStateConf
The OnQueryAgentStateConf event is generated and returned by the server at
login as a response to the QueryAgentState() request. A user cannot issue this
request.
login as a response to the QueryAgentState() request. A user cannot issue this
request.
Syntax
C++:
void OnQueryAgentStateConf(Arguments& args)
COM:
void OnQueryAgentStateConf (IArguments * args)
VB:
session_OnQueryAgentStateConf (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
AgentID
STRING
Agent’s ACD login.
AgentExtension
STRING
Agent’s ACD teleset extension.
AgentInstrument
STRING
Agent’s ACD instrument number.
AgentState
SHORT
One of the values in
representing the current state of the
associated agent.
associated agent.
NumSkillGroups
INT
The number of skill groups that the agent
is currently associated with, up to a
maximum of 20.
is currently associated with, up to a
maximum of 20.
SkillGroup[j]
ARGUMENTS Argument array that contains Skill Group
information for the j-th element less than
NumSkillGroups. The message will
contain up to NumSkillGroups elements
of this type.
NumSkillGroups. The message will
contain up to NumSkillGroups elements
of this type.
MRDID
INT
Media Routing Domain ID as configured
in ICM and the ARM client.
in ICM and the ARM client.