Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Chapter 8 Session Object

Methods

IsAgent

The IsAgent method determines whether the current agent is an agent rather than
a supervisor.

Syntax

C++:

bool IsAgent()

COM:

HRESULT IsAgent (VARIANT_BOOL *bIsAgent)

VB:

IsAgent () As Boolean

Java:

boolean IsAgent()

.NET:

bool IsAgent()

Parameters

bIsAgent

Output parameter (return parameter in VB) that returns true if the current
AgentMode connection is for an agent and false if it is for a supervisor.

Return Values

If the current agent is an agent and not a supervisor it returns true, otherwise it
returns false.

IsSupervisor

The IsSupervisor method checks if the current agent is a supervisor.

Syntax

C++:

bool IsSupervisor()

COM:

HRESULT IsSupervisor (VARIANT_BOOL * bIsSupervisor)

VB:

IsSupervisor () As Boolean

Java:

boolean IsSupervisorMode()

.NET:

bool IsSupervisorMode()