Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Chapter 8 Session Object

Notes On Message Filters

–

eMonitoredCallTranslationRouteEvent

–

eMonitoredCallBeginEvent

–

eMonitoredCallEndEvent

–

eMonitoredCallDataUpdateEvent

–

eMonitoredCallReachedNetworkEvent

–

eMonitoredCallDequeuedEvent

–

eMonitoredAgentPrecallEvent

–

eMonitoredAgentPrecallAbortEvent

To circumvent this restriction, use an equivalent message in the filter
expression (for example, OnAgentStateEvent instead of
OnMonitoredAgentStateEvent) and check in the message handler for the
CTIOS_MONITORED parameter to be TRUE.

void CMyEventSink::OnAgentStateEvent(Arguments & argParams)

{

if (argParams.IsValid(CTIOS_MONITORED) &&

argParams.GetValueBoolean(CTIOS_MONITORED))

{

//Do process the event

}

Filtering Skillgroup Statistics

One of the most common applications for a filter mode application is the
processing of only skill group statistics. For this purpose, the specialized filter
"FilterTarget=SkillGroupStats" is defined. When set, this filter indicates that the
CTI OS server should forward skill group statistics to the client application,
whether or not any agents are logged in.