Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-14
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Arguments Parameters
The following rules apply to the optional_args and reserved_args parameters in
Call Object methods:
Call Object methods:
•
In VB, you can ignore these parameters altogether. For example, you can treat
the line:
the line:
QueryAgentState
Gets the current agent state from CTI
Server and retrieves it.
Server and retrieves it.
ReportBadCallLine
Informs the CTI OS Server of a bad line.
RequestAgentTeamList
Retrieves the current agent team list.
RequestSupervisorAssist
Allows the agent to call an available
supervisor for assistance.
supervisor for assistance.
SendChatMessage
Send asynchronous messages between
CTI clients
CTI clients
SetAgentState
Requests a new agent state.
SetValue
Sets the value of the property whose name
is specified.
is specified.
StartMonitoringAgent
Enables monitoring of a specified agent.
StartMonitoringAgentTeam
Enables monitoring of a specified agent
team.
team.
StartMonitoringAllAgentTeams
Enables monitoring of all agent teams.
StartMonitoringCall
Enables monitoring of a specified call
object.
object.
StopMonitoringAgent
Disables monitoring of a specified agent.
StopMonitoringAgentTeam
Disables monitoring of a specified agent
team.
team.
StopMonitoringAllAgentTeams
Disables monitoring of all agent teams.
SuperviseCall
Enables monitoring a call of an agent on
your team.
your team.
Table 9-3
Agent Object Methods (continued)
Method
Description