Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

9-19

CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Chapter 9 Agent Object

Methods

Remarks

The CTIOS server sends SkillGroup statistics in the
OnSkillGroupStatisticsUpdated event of the SkillGroup object.

GetAgentState

The GetAgentState method returns the current state of the agent.

Syntax

C++:

enumCTIOS_AgentState GetAgentState()

COM:

HRESULT GetAgentState (/*[in]*/ long *state)

VB:

GetAgentState () As Long

Java:

int GetAgentState()

.NET:

AgentState GetAgentState()

Parameters

state

Output parameter (return parameter in VB) containing the current agent state
in the form of one of the values in

Return Value

For C++, VB, Java, and .NET, this method returns the current state of the agent.

GetAllProperties

See

for a description of the GetAllProperties method.

GetElement

See

for a description of the GetElement method.