Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-30
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
*The CTI OS server imposes no restriction on the maximum length of this string.
However, such restrictions are generally imposed by your switch/ACD
and Cisco CTI Server.
and Cisco CTI Server.
Consult the documentation for the switch/ACD or CTI
Server for information on length restrictions for this string.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Values
Default CTI OS return values. See
Remarks
If the request is successful, the client should receive an OnAgentStateChange
event with an Arguments member with keyword “AgentState” and value eLogout.
If it is unsuccessful, the client should receive an OnControlFailureConf event. The
client should also receive an OnPreLogout event before the OnAgentStateChange
event, and an OnPostLogout event afterwards.
event with an Arguments member with keyword “AgentState” and value eLogout.
If it is unsuccessful, the client should receive an OnControlFailureConf event. The
client should also receive an OnPreLogout event before the OnAgentStateChange
event, and an OnPostLogout event afterwards.
MakeCall
The MakeCall method initiates a call to a device or agent. The simplest form of
the request requires only a DialedNumber.
the request requires only a DialedNumber.
Syntax
C++:
int MakeCall (Arguments& args)
AgentInstrument
STRING
*
The agent’s instrument number.
PeripheralID
(optional)
(optional)
INT
The ICM Peripheral ID of the ACD the
agent is attached to.
agent is attached to.
Table 9-5
Logout Parameters
Keyword
Type
Description