Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
10-27
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 10 Call Object
Methods
Remarks
The MakeConsultCall request must be made via a call whose call status is
LCS_CONNECT or it will fail. Calling MakeConsultCall successfully will result
in the same events as a successful MakeCall called on the agent.
LCS_CONNECT or it will fail. Calling MakeConsultCall successfully will result
in the same events as a successful MakeCall called on the agent.
The following events will be received if this request is successful.
For the call making the MakeConsultCallRequest:
•
OnMakeConsultCallConf event
•
OnCallHeld event
For the newly created outgoing consult call:
•
OnBeginCall event
•
OnServiceInitiated event
•
OnCallOriginated event
•
OnCallDelivered event
For the new connection that is ringing as a result of the consult call:
•
OnBeginCall event
•
OnCallDelivered event
The following events will be received if this request fails:
•
OnControlFailureConf event
Reconnect
The Reconnect method combines the action of releasing a current call and then
retrieving a previously held call at the same device. If there are only two calls at
the device, this method may be called via either the talking or the held call.
retrieving a previously held call at the same device. If there are only two calls at
the device, this method may be called via either the talking or the held call.
Syntax
C++:
int Reconnect()
int Reconnect(Arguments & reserved_args)
COM:
HRESULT Reconnect (/*[in,optional]*/ IArguments *
reserved_args, (/*[out, retval]*/ int * errorcode )
VB:
Reconnect([reserved_args As IArguments]) As Long
Java:
int Reconnect(Arguments rArgs)