Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The SilentMonitorManager Object provides developers with an interface to silent 
monitor behavior. The SilentMonitorManager object exposes methods to perform 
all silent monitor tasks, such as starting, stopping and managing silent monitor 
sessions. The SilentMonitorManager object stores specific silent monitor session 
information as properties.

The SilentMonitorManager object can be used in two different modes: 

In Monitoring Mode, an application that wants to silent monitor conversation 
without being noticed by the calling parties must create a 
SilentMonitorManager object and set it mode to eSMMonitoringMode using 
the StartSMMonitoringMode method.

In Monitored Mode, an application will accept requests to initiate silent 
monitor sessions to forward the voice conversations to the remote monitoring 
application. The application will create a SilentMonitorManager object and 
set the mode to eSMMonitoredMode using the StartSMMonitoredMode 
method.

For more information on these modes see the section 

in 

SilentMonitorManager Object methods and properties are not available in the 
Java or .NET CILs. SilentMonitorManager Object methods and properties are 
supported for use with Cisco IPCC only.