Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

This agent desktop application did not require any Visual Basic .NET coding at 
all. A user may choose to add some custom code to add a hook for screenpops. 
For example, a user may want to retrieve CallVariables, which are passed along 
with certain call events. 

A CTIOS Client application connects to CTIOS with a Session object (see 

). Depending on the application, a client can use one 

or more Session objects. For most agent desktop applications, however, it is useful 
to employ only a single Session object. 

If one chooses to write a program not using ActiveX controls, a Session object can 
be created and used directly (see CTI Toolkit AgentDesktop at the Win32 CIL 
samples).

However, in the case of an application built with the ActiveX controls, all ActiveX 
controls must use the same session object. The ActiveX controls accomplish this 
by retrieving a pointer to the same session object via the SessionResolver. The 
program hosting the ActiveX can obtain the Same session object by using the 
SessionResolver.GetSession method to retrieve a session named “”.

The following sample VB .NET code will retrieve the common session and just 
listen for a CallEstablishedEvent occurring in that session. If a 
CallEstablishedEvent occurs, it will retrieve CallVariable 1 and put it in the 
Windows Clipboard (from where it can be retrieved via CTRL-v or be used by 
other applications).

This code uses the COM CIL Interfaces and therefore, needs the following 
references: Cisco.CTIOSCLIENTLib, Cisco.CTIOSARGUMENTSLib, 
Cisco.CTIOSSESSIONRESOLVERLib. The references are shown in 

(in Visual Basic .NET, select Project-> Add Reference...).