Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 4 Building Your Application
Working with Agent Statistics
When handling events in the browser using JavaScript, event processing time
should be kept to a minimum since all other JavaScript execution (e.g., handling
of button clicks) may be blocked during handling of the event.
should be kept to a minimum since all other JavaScript execution (e.g., handling
of button clicks) may be blocked during handling of the event.
Monitoring the OnCallEnd() Event
A Monitor Mode application that monitors any Call-related events must also
monitor the OnCallEnd() event.
monitor the OnCallEnd() event.
Warning
The Call object in the CTI OS CIL is only deleted when the OnCallEnd() event
is received. If the OnCallEnd() and OnCallDataUpdate() events are not
monitored, Call objects will accumulate and cause a memory leak.
is received. If the OnCallEnd() and OnCallDataUpdate() events are not
monitored, Call objects will accumulate and cause a memory leak.
Working with Agent Statistics
Overview
This section describes how to work with agent statistics and contains the
following subsections:
following subsections:
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