Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

The CTI OS server does not send any registry information contained in 
the CTI OS registry keys representing the ECC scalar and array names. 
Thus the ECC Arguments arrays are empty in the 
OnGlobalSettingsDownloadConf event, regardless of the contents of 
those keys.

Each ECC scalar configured in the CTI OS server registry is represented 
as an empty Arguments array with keyword “user.<name>”, where 
<name> is the ECC name as configured on CTI OS server. 

Each ECC array configured in the CTI OS server registry is represented 
as multiple empty Arguments arrays with keywords “user.<name>[0]” to 
“user.<name>[n-1]”, where <name> is the ECC name as configured on 
the CTI OS server and n is the size of the array as configured on the CTI 
OS server.

Grid – Arguments array that contains information from the CTI OS 
server registry’s Grid subtree. The grid element contains an Arguments 
array of up to three Arguments arrays: 

- AgentStatistics

- CallAppearance

- SkillGroupStatistics

Each of these arrays contains the keyword “columns,” an Arguments 
array that contains multiple nested Arguments arrays with 
key=<column_number>, where <column_number> corresponds to the 
name of a key within the Columns/Number registry subtree.