Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

For additional information about Cisco Intelligent Contact Management (ICM) 
software and Cisco Computer Telephony Integration (CTI) products, see the 
Cisco web site listing ICM and CTI documentation.

Describes the CTI OS softphone controls and 
explains how to use them in a VB or COM 
container.

Describes the CTI OS event interfaces.

Discusses features common to all CTI OS 
objects derived from CtiOsObject.

Describes the methods associated with the CTI 
OS Session object.

Describes the methods associated with the CTI 
OS Agent object.

Describes the methods associated with the CTI 
OS Call object.

Describes the methods associated with the CTI 
OS SkillGroup object.

Describes the methods associated with the CTI 
OS Arguments classes.

Describes the methods associated with the CTI 
OS Silent Monitor Manager object.

Discusses CTI OS keywords and enumerated 
types.

Discusses a few issues related to CTI OS 
logging.