Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
6-42
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
ServiceNumber
(Optional)
(Optional)
INT
The service that the call is attributed to,
as known to the peripheral. May
contain the special value
NULL_SERVICE when not applicable
or not available.
as known to the peripheral. May
contain the special value
NULL_SERVICE when not applicable
or not available.
ServiceID (Optional) INT
The ICM ServiceID of the service that
the call is attributed to. May contain the
special value NULL_SERVICE when
not applicable or not available.
the call is attributed to. May contain the
special value NULL_SERVICE when
not applicable or not available.
SkillGroupNumber
(Optional)
(Optional)
INT
The number of the agent SkillGroup the
call is attributed to, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP when
not applicable or not available.
call is attributed to, as known to the
peripheral. May contain the special
value NULL_SKILL_GROUP when
not applicable or not available.
SkillGroupID
(Optional)
(Optional)
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrap-up data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CallStatus (optional) SHORT
The current status of the call.
Keyword
Type
Description