Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
6-62
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Keyword
Type
Description
PeripheralID
INT
The ICM PeripheralID of the ACD
where the call activity occurred.
where the call activity occurred.
PeripheralType
SHORT
The type of the peripheral.
CallType
SHORT
The general classification of the
call type.
call type.
UniqueObjectID
STRING
An object ID that uniquely
identifies the call object.
identifies the call object.
RouterCallKeyDay
INT
Together with the
RouterCallKeyCallID field forms
the unique 64-bit key for locating
this call’s records in the ICM
database. Only provided for
Post-routed and Translation-routed
calls.
RouterCallKeyCallID field forms
the unique 64-bit key for locating
this call’s records in the ICM
database. Only provided for
Post-routed and Translation-routed
calls.
RouterCalKeyCallID
INT
The call key created by the ICM.
The ICM resets this counter at
midnight.
The ICM resets this counter at
midnight.
ConnectionCallID
UINT
The Call ID value assigned to this
call by the peripheral or the ICM.
call by the peripheral or the ICM.
ANI (optional)
STRING
The calling line ID of the caller.
DNIS (optional)
STRING
The DNIS provided with the call.
UserToUserInfo
(Optional)
(Optional)
STRING
The ISDN user-to-user information
element. unspecified, up to 131
bytes.
element. unspecified, up to 131
bytes.
DialedNumber
(Optional)
(Optional)
STRING
The number dialed.
CallerEnteredDigits
(Optional)
(Optional)
STRING
The digits entered by the caller in
response to IVR prompting.
response to IVR prompting.
ServiceNumber
(Optional)
(Optional)
INT
The service that the call is
attributed to, as known to the
peripheral. May contain the special
value NULL_SERVICE when not
applicable or not available.
attributed to, as known to the
peripheral. May contain the special
value NULL_SERVICE when not
applicable or not available.