Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
IAgentEvents Interface
The Agent object fires events on the IAgentEvents interface. The following
events are published to subscribers of the IAgentEvents interface.
events are published to subscribers of the IAgentEvents interface.
OnAgentDeskSettingsConf
The OnAgentDeskSettingsConf event confirms successful completion of the
request and provides the query response.
request and provides the query response.
Syntax
C++:
void OnAgentDeskSettings(Arguments& args)
COM:
void OnAgentDeskSettings (IArguments * args)
VB:
session_OnAgentDeskSettings (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
InvokeID
UINT
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
PeripheralID
UINT
The ICM PeripheralID of the ACD where the
device is located.
device is located.
DeskSettingsMask UINT
A bitwise combination of the Boolean desk
setting Masks listed in
setting Masks listed in
.
WrapupData
IncomingMode
IncomingMode
UINT
Indicates whether the agent is allowed or required
to enter wrap-up data after an inbound call: 0 =
Required, 1 = Optional, 2 = Not allowed, 3 =
Required With WrapupData.
to enter wrap-up data after an inbound call: 0 =
Required, 1 = Optional, 2 = Not allowed, 3 =
Required With WrapupData.
WrapupData
OutgoingMode
OutgoingMode
UINT
Indicates whether the agent is allowed or required
to enter wrap-up data after an outbound call: 0 =
Required, 1 = Optional, 2 = Not allowed.
to enter wrap-up data after an outbound call: 0 =
Required, 1 = Optional, 2 = Not allowed.