Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnSetAgentModeEvent
The OnSetAgentModeEvent event indicates that the client has made a successful
AgentMode connection.
AgentMode connection.
Syntax
C++:
void OnSetAgentModeEvent (Arguments& args)
COM:
void OnSetAgentModeEvent (IArguments * args)
VB:
Session_OnSetAgentModeEvent (ByVal args As
CtiosCLIENTLib.IArguments)
Keyword
Type
Description
SkillGroupNumber
INT
The number of an agent SkillGroup queue
that the call has been added to, as known
to the peripheral. May contain the special
value NULL_SKILL_GROUP when not
applicable or not available.
that the call has been added to, as known
to the peripheral. May contain the special
value NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupID
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or available.
SkillGroup the call is attributed to. May
contain the special value
NULL_SKILL_GROUP when not
applicable or available.
SkillGroupPriority
SHORT
The priority of the skill group, or 0 when
the skill group priority is not applicable
or not available.
the skill group priority is not applicable
or not available.
SkillGroupState
SHORT
One of the values representing the current
state associated agent with respect to the
skill group.
state associated agent with respect to the
skill group.