Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
9-19
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 9 Agent Object
Methods
An optional input parameter containing a pointer or a reference to an
Arguments array containing a member that is a nested Arguments array with
the keyword SkillGroupNumbers. Within this array, each member has a string
key of an integer starting with 1 and an integer value that is a skill group
number to be enabled. If the parameter is NULL or missing, statistics will be
enabled for all skill groups to which the agent belongs.
Arguments array containing a member that is a nested Arguments array with
the keyword SkillGroupNumbers. Within this array, each member has a string
key of an integer starting with 1 and an integer value that is a skill group
number to be enabled. If the parameter is NULL or missing, statistics will be
enabled for all skill groups to which the agent belongs.
.NET:args
Refer to the description for optional_args above.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Value
Default CTI OS return values. See
Remarks
The CTIOS server sends SkillGroup statistics in the
OnSkillGroupStatisticsUpdated event of the SkillGroup object.
OnSkillGroupStatisticsUpdated event of the SkillGroup object.
GetAgentState
The GetAgentState method returns the current state of the agent.
Syntax
C++:
enumCTIOS_AgentState GetAgentState()
COM:
HRESULT GetAgentState (/*[in]*/ long *state)
VB:
GetAgentState () As Long
Java:
int GetAgentState()
.NET:
AgentState GetAgentState()
Parameters
state