Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 9 Agent Object
Methods
9-24
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
}
COM
In COM the GetSkillGroups method returns a pointer to a variant that
encapsulates a Safearray where each element is a pointer to an ISkillGroup object.
encapsulates a Safearray where each element is a pointer to an ISkillGroup object.
To retrieve references to skill group objects you need to do something similar to
what is shown in the following code example.
what is shown in the following code example.
HRESULT hr = S_OK;
VARIANT varSkills;
VariantInit(&varSkills)
hr = m_Agent->GetSkillGroups(&varSkills);
if(SUCCEDED(hr)){
if(varSkills.vt == (VT_ARRAY | VT_DISPATCH) ){
long lNumElements = 0;
SafeArrayGetUBound(varSkills.parray,1,&lNumElements);
for(long nI = 0; nI < lNumElements; nI ++){
ISkillGroup * pSkill= NULL;
hr=SafeArrayGetElement(varSkills.parray,&nI,&pSkill);
if(SUCCEDED(hr)){
int nSkillGrpNumber = 0;
VARIANT vPropKey;
VariantInit(&vPropKey);
vPropKey.vt = VT_BSTR;
vPropKey.bstr = OLESTR(“SkillGroupNumber”);
pSkill->GetValueInt(vPropKey,&nSkillGrpNumber);
pSkill->Release();
VariantClear(&vPropKey);
}
}
}
}
VB
In VB the GetSkillGroups method returns a variant array where each element is a
reference to a CTIOSClientLib.SkillGroup object.
reference to a CTIOSClientLib.SkillGroup object.
To retrieve references to skill group objects you need to do something similar to
what is shown in the following code example.
what is shown in the following code example.