Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
10-7
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 10 Call Object
Properties
MeasuredCallQTime
INT
Number of seconds this call was in
a local queue before being
delivered to the agent.
a local queue before being
delivered to the agent.
PeripheralID
INT
The ICM PeripheralID of the ACD
where the call activity occurred.
where the call activity occurred.
RouterCallKeyCallID
INT
The call key created by the ICM.
The ICM resets this counter at
midnight.
The ICM resets this counter at
midnight.
Router CallKeyDay
INT
Together with the RouterCall
KeyCallID field forms the unique
64-bit key for locating this call’s
records in the ICM database. Only
provided for Post-routed and
Translation-routed calls.
KeyCallID field forms the unique
64-bit key for locating this call’s
records in the ICM database. Only
provided for Post-routed and
Translation-routed calls.
ServiceID
INT
The ICM ServiceID of the service
that the call is attributed to. May
contain the special value
NULL_SERVICE when not
applicable or not available.
that the call is attributed to. May
contain the special value
NULL_SERVICE when not
applicable or not available.
ServiceNumber
INT
The service that the call is
attributed to, as known to the
peripheral. May contain the special
value NULL_SERVICE when not
applicable or not available.
attributed to, as known to the
peripheral. May contain the special
value NULL_SERVICE when not
applicable or not available.
SkillGroupID
INT
The ICM SkillGroupID of the
agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP when not applicable or not
available.
agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP when not applicable or not
available.
Table 10-1 Call Object Properties (continued)
Keyword
Type
Description