Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 10 Call Object
Methods
10-42
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
If there are only two calls at the device, call this method using either the current
or held call. For switches that allow more than two calls at a device (for example
G3), make this request only through the desired held call to avoid the ambiguity
caused by multiple held calls at the device. Otherwise, indicate the desired held
call by using the optional parameter.
or held call. For switches that allow more than two calls at a device (for example
G3), make this request only through the desired held call to avoid the ambiguity
caused by multiple held calls at the device. Otherwise, indicate the desired held
call by using the optional parameter.
The Transfer request must be made via a call whose call status is
LCS_CONNECT or LCS_HELD or it will fail.
LCS_CONNECT or LCS_HELD or it will fail.
The following events are received by the transfer initiator if this request is
successful:
successful:
•
OnCallTransferred event
•
OnCallEnd event
•
OnCallEnd event
•
OnAgentStateChange event
•
OnTransferCallConf event
The following events will be received if this request fails:
•
OnControlFailureConf event