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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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Chapter 2      CTI OS Client Interface Library Architecture
CIL Object Model
2-14
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1) 
ISession
GetAllCalls()
This method increments the 
reference count for every Call 
object, adds them to a safe array 
and then returns the safe array.
ISession
GetAllAgents()
This method increments the 
reference count for every Agent 
object, adds them to a safe array 
and then returns the safe array.
ISession
GetAllSkillGroups()
This method increments the 
reference count for every 
SkillGroup object, adds them to a  
safe array and then returns the safe 
array.
ISession
GetValue()
GetValueArray(),
GetElement()
The client application must call 
Release() on the returned object 
(second argument) when it is no 
longer needed.
ISession
GetAllProperties()
The client application must call 
Release() on the returned object 
(first argument) when it is no 
longer needed.
ISession
GetObjectFromObject
 
ID()
The client application must call 
Release() on the returned object 
(second argument) when it is no 
longer needed.
ISession
CreateSilentMonitor
 
Manager()
The client application must call 
DestroySilentMonitorManager() 
on the returned object when it is no 
longer needed.
Table 2-2
CtiosClient.dll (COM)
Object Name
Method Name
Explanation