Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
OnCallReachedNetworkEvent
The connection of an outbound call to another network may generate an
OnCallReachedNetworkEvent. With some switches outside of the ACD, this may
be the last event the outbound connection receives. For these switches, you may
not assume that when the called party receives and answers the call that the
OnCallDelivered and OnCallEstablished events will be received.
OnCallReachedNetworkEvent. With some switches outside of the ACD, this may
be the last event the outbound connection receives. For these switches, you may
not assume that when the called party receives and answers the call that the
OnCallDelivered and OnCallEstablished events will be received.
LineHandle
SHORT
Identifies the teleset line being used.
LineType
SHORT
Indicates the type of the teleset line.
ServiceID
INT
The ICM ServiceID of the service that
the call is attributed to.
the call is attributed to.
ServiceNumber
INT
The service that the call is attributed to,
as known to the peripheral.
as known to the peripheral.
SkillGroupID
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to.
SkillGroup the call is attributed to.
SkillGroupNumber
INT
The number of an agent SkillGroup
queue that the call has been added to, as
known to the peripheral.
queue that the call has been added to, as
known to the peripheral.
SkillGroupPriority
SHORT
The priority of the skill group, or 0
when skill group priority is not
applicable or not available.
when skill group priority is not
applicable or not available.
NumQueued
SHORT
The number of calls in the queue for
this service.
this service.
NumSkillGroups
SHORT
The number of Skill Group queues that
the call has queued to, up to a
maximum of 20. This value also
indicates the number of SkillGroup
Number, SkillGroupID and SkillGroup
Priority floating fields present in the
floating part of the message.
the call has queued to, up to a
maximum of 20. This value also
indicates the number of SkillGroup
Number, SkillGroupID and SkillGroup
Priority floating fields present in the
floating part of the message.
Keyword
Type
Description