Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
5-5
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
Grid Controls
Grid controls include the AgentSelectCtl, CallAppearanceCtl, AgentStatisticsCtl
and SkillGroupStatisticsCtl. The Grid Controls are used to display data, select
calls (see CallAppearanceCtl) or Agents (AgentSelectCtl), or in some cases
enable you to enter data (e.g. Callvariables in the CallAppearanceCtl). The
following grid properties can be configured by CTI OS server (see the CTI OS
System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions):
and SkillGroupStatisticsCtl. The Grid Controls are used to display data, select
calls (see CallAppearanceCtl) or Agents (AgentSelectCtl), or in some cases
enable you to enter data (e.g. Callvariables in the CallAppearanceCtl). The
following grid properties can be configured by CTI OS server (see the CTI OS
System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions):
•
Columns to display
•
Column header
•
Column width
•
Column alignment
Supervisor Status Bar
The Supervisor Softphone has a status bar that appears at the bottom of the
window. The supervisor status bar information is configurable at design time
using the property pages. It can also be set programmatically at run time.
window. The supervisor status bar information is configurable at design time
using the property pages. It can also be set programmatically at run time.
CTI OS ActiveX Control Descriptions
This section describes the CTI OS ActiveX softphone controls listed in
.
AgentStateCtl
The agentstate control is based on the CTI OS button control and can be one of
several button types. To select the button type, bring up the property page
(container dependent, for example right click in VB) and select the desired
agentstate functionality from the following:
several button types. To select the button type, bring up the property page
(container dependent, for example right click in VB) and select the desired
agentstate functionality from the following:
•
Login Button. Pressing the login button will bring up the Login dialog box
(
(
) to allow the agent to select a connection profile (see the CTI OS
System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions), agent id and instrument or other switch specific fields.
Editions), agent id and instrument or other switch specific fields.