Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
5-16
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
allow the agent to either conference the supervisor into the call or to transfer the
call to the supervisor. If configured, clicking this button can also cause a single
step conference. The behavior (emergency call or supervisor assist) can be set via
the ButtonType property set from the Property Page, as described under
AgentState controls.
call to the supervisor. If configured, clicking this button can also cause a single
step conference. The behavior (emergency call or supervisor assist) can be set via
the ButtonType property set from the Property Page, as described under
AgentState controls.
Emergency Icon:
Supervisor Assist Icon:
HoldCtl
The HoldCtl is a button that provides a UI for sending hold and retrieve call
requests. The behavior (hold or retrieve) can be set via the ButtonType property
set from the Property Page, as described under AgentState controls.
requests. The behavior (hold or retrieve) can be set via the ButtonType property
set from the Property Page, as described under AgentState controls.
Hold Icon:
Retrieve Icon: