Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The manual is divided into the following chapters.

Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.

Choose Edit > Find from the ICM 
Configure menu bar. 

Italic type indicates one of the 
following:

A newly introduced term

For emphasis

A generic syntax item that 
you must replace with a 
specific value

A title of a publication

A skill group is a collection of agents 
who share similar skills.

Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).

IF (condition, true-value, false-value)

For more information, see the Cisco 
ICM Software Database Schema 
Handbook. 

An arrow ( > ) indicates an item 
from a pull-down menu.

The Save command from the File menu is 
referenced as File > Save.

Provides an overview of CTI and the CTI OS 
Client Interface.

Discusses CTI OS architecture.

Explains how to build an application using the 
CTI OS libraries.

Discusses how to build your custom CTI 
application to use the CTI OS Client Interface 
Library