Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnCallDelivered
The OnCallDelivered event may be generated when the call arrives at the agent’s
teleset. Both parties (call connections) receive this event. With this event, the
called party’s connection status becomes LCS_ALERTING but the calling party’s
connection status remains LCS_INITIATE.
teleset. Both parties (call connections) receive this event. With this event, the
called party’s connection status becomes LCS_ALERTING but the calling party’s
connection status remains LCS_INITIATE.
Note
With certain switches, when a call is made outside of the ACD, this event may not
be received. See OnCallReachedNetwork for more detail.
be received. See OnCallReachedNetwork for more detail.
Syntax
C++:
void OnCallDelivered(Arguments& args)
COM:
void OnCallDelivered (IArguments * args)
ECC (optional)
ARGUMENTS Arguments array that contains all of the
Expanded Call Context variables in
use; for example:
use; for example:
user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable
CTIClients
(Optional)
(Optional)
ARGUMENTS Arguments array that contains the
information about the number of clients
that are using the call object; for
example:
that are using the call object; for
example:
CTIClient[1]
CTIClientSignature
CTIClientTimestamp
ICMEnterprise
UniqueID (Optional)
UniqueID (Optional)
STRING
Required only when the call is
pre-routed.
pre-routed.
Keyword
Type
Description