Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
6-54
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
OnCallQueuedEvent
The placing of a call in a queue pending the availability of some resource may
generate an OnCallQueuedEvent message to the CTI Client. Clients with Client
Events Service may receive this message when an outbound call is queued waiting
for a trunk or other resource. Clients with All Events Service may also receive this
message when inbound calls are queued.
generate an OnCallQueuedEvent message to the CTI Client. Clients with Client
Events Service may receive this message when an outbound call is queued waiting
for a trunk or other resource. Clients with All Events Service may also receive this
message when inbound calls are queued.
Syntax
C++:
void OnCallQueuedEvent(Arguments& args)
COM:
void OnCallQueuedEvent (IArguments * args)
VB:
session_OnCallQueuedEvent (ByVal args As
CtiosCLIENTLib.IArguments)
SkillGroupID
(Optional)
(Optional)
INT
The ICM SkillGroupID of the agent
SkillGroup the call is attributed to. May
contain the special value NULL_SKILL_
GROUP when not applicable or not
available.
SkillGroup the call is attributed to. May
contain the special value NULL_SKILL_
GROUP when not applicable or not
available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0 when
skill group priority is not applicable or not
available.
skill group priority is not applicable or not
available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies what
buttons can be enabled or disabled when
this call is the current call.
buttons can be enabled or disabled when
this call is the current call.
UniqueObjectID
STRING
An object ID that uniquely identifies the
call object.
call object.
CallStatus
SHORT
The current status of the call.
Keyword
Type
Description