Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
6-119
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
OnSilentMonitorStartedEvent
The OnSilentMonitorStartedEvent event is fired to the subscriber to indicate that
a silent monitor session has been started on its behalf and that audio transmission
to the monitoring client has been started.
a silent monitor session has been started on its behalf and that audio transmission
to the monitoring client has been started.
Syntax
C++:
void OnSilentMonitorStartedEvent(Arguments & args);
COM:
HRESULT OnSilentMonitorStartedEvent([in] Arguments* args);
AgentID
STRING
Agent ID of the agent to be monitored.
This message will contain either
AgentID or DeviceID, but not both.
This message will contain either
AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent to be
monitored. This message will contain
either AgentID or DeviceID, but not
both.
monitored. This message will contain
either AgentID or DeviceID, but not
both.
PeripheralID
INT
The ICM PeripheralID of the ACD
where the silent monitor start has been
requested.
where the silent monitor start has been
requested.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring
application.
application.
MonitoringIPPort
INT
TCP/IP port of the monitoring
application.
application.
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent
Monitor Session.
Monitor Session.
HeartbeatInterval
INT
Heartbeat interval for the silent
monitor session.
monitor session.
HeartbeatTimeout
INT
Timeout for no activity.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTIOS
server from which the request
originated.
server from which the request
originated.
OriginatingClientID
STRING
Client Identification of the monitoring
application.
application.