Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 8 Session Object
Methods
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
C++: An empty Arguments array if the value requested is not found or if there is
an error. If the method succeeds, it returns a pointer or a reference to an
Arguments array where each member has a string key that is the UniqueObjectID
of a skill group and a value that is a reference to a CilRefArg that is a pointer to
the skill group object.
an error. If the method succeeds, it returns a pointer or a reference to an
Arguments array where each member has a string key that is the UniqueObjectID
of a skill group and a value that is a reference to a CilRefArg that is a pointer to
the skill group object.
GetCurrentAgent
The GetCurrentAgent method returns the Agent specified when the Agent Mode
connection was established. Use this method rather than
GetValue(“CurrentAgent”).
connection was established. Use this method rather than
GetValue(“CurrentAgent”).
Syntax
C++:
Agent*
GetCurrentAgent()
COM:
HRESULT GetCurrentAgent(/*[out, retval]*/ IAgent *agent)
VB:
GetCurrentAgent () As CTIOSCLIENTLib.IAgent
Java,.NET:
Agent
GetCurrentAgent()
Parameters
agent
An output parameter (return value in VB, C++, Java, and .NET) containing a
pointer to a pointer to an IAgent that is the currently selected agent.
pointer to a pointer to an IAgent that is the currently selected agent.
Return Values
COM: Default CTI OS return values. See
Others: A pointer or reference to an Agent that is the current agent. This method
returns NULL if the value requested is not found or if there is an error.
returns NULL if the value requested is not found or if there is an error.
The C++, Java, and .NET versions of this method return NULL if the value
requested is not found or if there is an error.
requested is not found or if there is an error.