Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
Chapter 9 Agent Object
Methods
9-30
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
*The CTI OS server imposes no restriction on the maximum length of this string.
However, such restrictions are generally imposed by your switch/ACD
and Cisco CTI Server.
Consult the documentation for the switch/ACD or CTI
Server for information on length restrictions for this string.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Values
Default CTI OS return values. See
Table 9-5
Logout Parameters
Keyword
Type
Description
EventReasonCode
INT
Reason for logging out. Required for
IPCC, optional for all other switches.
IPCC, optional for all other switches.
AgentPassword
(optional)
(optional)
STRING
*
The agent’s password.
NumSkillGroups
(optional)
(optional)
INT
The number of Skill Groups that the agent
is currently associated with, up to a
maximum of 20.
is currently associated with, up to a
maximum of 20.
SkillGroupNumber
(optional)
(optional)
INT
The number of an agent skill group
associated with the agent.
associated with the agent.
SkillGroupPriority
(optional)
(optional)
INT
The priority of an agent skill group
associated with the agent.
associated with the agent.
AgentID (optional)
STRING
*
The agent’s login ID.
AgentInstrument
STRING
*
The agent’s instrument number.
PeripheralID
(optional)
(optional)
INT
The ICM Peripheral ID of the ACD the
agent is attached to.
agent is attached to.