Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

*The CTI OS server imposes no restriction on the maximum length of this string. 

However, such restrictions are generally imposed by your switch/ACD 

and Cisco CTI Server. 

Consult the documentation for the switch/ACD or CTI 

Server for information on length restrictions for this string.

errorcode

An output parameter (return parameter in VB) that contains an error code 
from 

 in 

Default CTI OS return values. See 

A successful request will result in an OnAgentStateChanged event. It may also 
result in OnPreLogout, OnPostLogout, and/or OnLogoutFailed events. If this 
request is unsuccessful, the client receives an OnControlFailureConf event.

AgentWorkMode 
(optional)

INT

A value representing the desired work 
mode of the agent. Used by Avaya 
DEFINITY ECS with default value of 
ManualIn.

NumSkillGroups 
(optional)

INT

The number of Skill Groups that the 
agent is currently associated with, up to 
a maximum of 20. 

EventReasonCode 
(optional)

INT

Reason for logging out. Required for 
IPCC, optional for all other switches.

PeripheralID 
(optional)

INT

The ICM Peripheral ID of the ACD the 
agent is attached to.

SkillGroupNumber 
(optional)

INT

The number of an agent skill group 
associated with the agent.

SkillGroupPriority 
(optional)

INT

The priority of an agent skill group 
associated with the agent.