Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 9 Agent Object
Methods
Remarks
This request is specific to the Supervisor feature and should only be used on
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
SuperviseCall
The SuperviseCall method allows the client, which must be a supervisor, to
perform a supervisory action specified by the args parameter..
perform a supervisory action specified by the args parameter..
Syntax
C++:
int SuperviseCall(Arguments& args)
COM:
HRESULT SuperviseCall (/*[in]*/ IArguments * args,
/*[out,retval]*/ int errorCode)
VB:
SuperviseCall (args As CTIOSCLIENTLib.IArguments ) As Long
Java:
int SuperviseCall(Arguments args)
.NET:
CilError SuperviseCall(Arguments args)
Parameters
args
An input parameter in the form of a pointer to an Arguments array that
contains members with string values that are the UniqueObjectIDs of the
desired agent and call. These should be packaged with the keywords
“AgentReference” and “CallReference” respectively. The third required
parameter is one of the following integers representing the desired
supervisory action.
contains members with string values that are the UniqueObjectIDs of the
desired agent and call. These should be packaged with the keywords
“AgentReference” and “CallReference” respectively. The third required
parameter is one of the following integers representing the desired
supervisory action.
Value
Enum
Description
3
eSupervisorBargeIn
BargeIn to the specified call of the specified
agent.
agent.
4
eSupervisorIntercept
Intercept the specified call of the specified
agent.
agent.