Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 9 Agent Object
Methods
*The CTI OS server imposes no restriction on the maximum length of this string.
However, such restrictions are generally imposed by your switch/ACD
and Cisco CTI Server.
Consult the documentation for the switch/ACD or CTI
Server for information on length restrictions for this string.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Values
Default CTI OS return values. See
Remarks
A successful request will result in an OnAgentStateChanged event. It may also
result in OnPreLogout, OnPostLogout, and/or OnLogoutFailed events. If this
request is unsuccessful, the client receives an OnControlFailureConf event.
result in OnPreLogout, OnPostLogout, and/or OnLogoutFailed events. If this
request is unsuccessful, the client receives an OnControlFailureConf event.
AgentWorkMode
(optional)
(optional)
INT
A value representing the desired work
mode of the agent. Used by Avaya
DEFINITY ECS with default value of
ManualIn.
mode of the agent. Used by Avaya
DEFINITY ECS with default value of
ManualIn.
NumSkillGroups
(optional)
(optional)
INT
The number of Skill Groups that the
agent is currently associated with, up to
a maximum of 20.
agent is currently associated with, up to
a maximum of 20.
EventReasonCode
(optional)
(optional)
INT
Reason for logging out. Required for
IPCC, optional for all other switches.
IPCC, optional for all other switches.
PeripheralID
(optional)
(optional)
INT
The ICM Peripheral ID of the ACD the
agent is attached to.
agent is attached to.
SkillGroupNumber
(optional)
(optional)
INT
The number of an agent skill group
associated with the agent.
associated with the agent.
SkillGroupPriority
(optional)
(optional)
INT
The priority of an agent skill group
associated with the agent.
associated with the agent.
Table 9-14 SetAgentState Parameters (continued)
Keyword
Type
Description