Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
C H A P T E R
6-1
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
6
Event Interfaces and Events
This chapter describes the CTI OS Client Interface Library’s event publications mechanism. Programs
written to take advantage of CTI interfaces are generally event driven, meaning that a code module in
the application is executed when an external event arrives. The CIL interface provides a rich set of event
interfaces and events for use by client programmers.
written to take advantage of CTI interfaces are generally event driven, meaning that a code module in
the application is executed when an external event arrives. The CIL interface provides a rich set of event
interfaces and events for use by client programmers.
Events are generated asynchronously, either by the telephony equipment (for example, phone, PBX, and
ACD) or by the CTI environment (CTI Server, or CTI OS Server). Each event passes an Arguments
structure of key-value pairs that contains all of the event parameters. These parameters are discussed in
greater detail in this chapter.
ACD) or by the CTI environment (CTI Server, or CTI OS Server). Each event passes an Arguments
structure of key-value pairs that contains all of the event parameters. These parameters are discussed in
greater detail in this chapter.
Event Publication Model
Note
The CIL event interfaces discussed in this section and the following sections apply only to the C++,
COM, and VB interfaces. See
COM, and VB interfaces. See
for a discussion of Java CIL counterpart events and
event handling in the Java CIL See
, for a discussion of .NET CIL event handling.
The Client Interface Library provides a publisher-subscriber model for notifying clients of events. Client
applications using the CIL can subscribe to one or more of the CIL event interfaces. For detailed
information and examples on how to subscribe and unsubscribe for events, see
applications using the CIL can subscribe to one or more of the CIL event interfaces. For detailed
information and examples on how to subscribe and unsubscribe for events, see
The published CIL event interfaces are organized around the different classes of CTI objects that the CIL
provides. The event interfaces described in this chapter are:
provides. The event interfaces described in this chapter are:
•
ISessionEvents. This interface publishes the events that relate to actions on the Session object.
•
ICallEvents. This interface publishes the events that relate to actions on Call objects.
•
IAgentEvents. This interface publishes the events that relate to actions on Agent objects.
•
ISkillGroupEvents. This interface publishes the events that relate to actions on SkillGroup objects.
•
IButtonEnablementEvents. This interface publishes the events that relate to changes in the
enable-disable status of softphone buttons.
•
ISilentMonitorEvents. This interface sends events to subscribers of the Silent Monitor interface.
•
IMonitoredAgentEventsInterface. This interface fires Agent events to a supervisor for his team
members.
members.
•
IMonitoredCallEventsInterface. This interface sends Call events to a supervisor for one of his agent
team members.
team members.